Help Centre

Click the blocks below to find and view the relevant guidance you require.

Account & Profile Management

For users managing their WTO e-Learning accounts

How do I reset my password?

If you’re having trouble logging in, please follow these steps:

  1. Go to the login page.
  2. Click on “Forgot Password”.
  3. Enter your registered email and follow the instructions.
  4. A reset password link will be sent to your email.
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To update your profile:

  1. Log in to your account.
  2. Go to your profile page and click on Edit profile.
  3. Edit your email or organization the click on Update Profile.
  4. To update your name, email elearning@wto.org.
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Unique Account Policy: Users are allowed to maintain only one active account. Multiple accounts are not permitted and will be deleted by the site administrator.

If you have two accounts, contact elearning@wto.org to request account merging.

If you cannot access your unique account, do not create a new one. Instead, go to the “Forgot Password” section on the login page to reset your password.

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